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Returns and Exchanges

The Houston Museum of Natural Science will gladly accept returns within 30 days of the date the items were shipped. All items must be unworn with original tags attached and packed with the original purchase invoice. No returns on final clearance items. Refunds or returns will not be processed without the original invoice.

Return shipping charges will be at your expense. You should track and insure your return to verify receipt and to protect the shipment if lost or damaged in transit. If you elect not to track or insure the package for the full value, you will be responsible for any loss or damage to the product during shipping.

All returns should be sent to:

The Houston Museum of Natural Science
Attn: Museum Store / Returns
5555 Hermann Park Drive
Houston, TX 77030

In-person returns will also be accepted.
The Houston Museum of Natural Science inspects all orders before they are shipped to ensure that there are no defects or damages.
Returns are processed within 7-10 days of receipt.
To cancel an order once it has been placed, please call 713.639.4665.


Exchanges may only be made in person at the Museum's Hermann Park Drive location.

100% of the Museum Store proceeds benefit the Houston Museum of Natural Science's educational programming.

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